CCXA — Certified CX Auditor

About the CCXA

The Certified CX Auditor (CCXA) is the professional certification for those who conduct organizational audits under CX Standard methodology. It is the most operationally critical credential in the ecosystem: only a CCXA with active accreditation can lead a certification audit and sign the official CX Report.

No organization can be certified under CX Standard without a CCXA directing the process. This is non-negotiable.

Who It Is For

• Consultants and auditors with experience in CX, service quality, or operational consulting
• Quality assurance professionals with direct client interaction experience
• CCXS-certified evaluators seeking to advance to the audit director role
• Professionals with at least 3 years of demonstrated experience in CX-related roles

What It Covers

• Complete audit methodology: Operational, Systemic, and Documentary layers
• Scenario Script design for mystery shopping evaluations
• CX Score calculation using the Indicator Weighting Model
• Gap Analysis and Evidence Plan development
• CX Report writing and presentation to the certifying body
• Audit independence requirements and ethics
• Managing CCXS evaluators during a certification process

Requirements

• Active CCXS certification
• Minimum 3 years of demonstrated experience in CX, service quality, auditing, or consulting
• Completion of the CCXA advanced training program (minimum score: 80 points)
• Approval of at least one supervised audit under a CCXA Senior
• Signing of the CCXA Code of Conduct and conflicts of interest declaration
• Payment of accreditation fees

Accreditation Levels